{"canonicalUrl":"https://citeware.io/products/tidio","dataUrl":"https://citeware.io/products/tidio/data.json","llmsUrl":"https://citeware.io/products/tidio/llms.txt","slug":"tidio","name":"Tidio","company":"Tidio LLC","category":"Customer Support","description":"Tidio combines live chat, email and social messaging, ticketing, no-code Flows automation, and the Lyro AI agent in a single workspace used by ecommerce stores and small service teams. Tidio meters billable conversations instead of seats, so self-serve plans include up to 10 agents while Lyro replies stay outside the billed count.","lastVerified":"2026-08-22T03:06:55.892Z","lastVerifiedLabel":"Aug 22, 2026","whatChanged":"Last update: monthly price; yearly price; commercial-use policy changed. Verified Aug 22, 2026.","citation":"Citeware. \"Tidio: Pricing, Features & Alternatives.\" Last verified Aug 22, 2026. https://citeware.io/products/tidio","sources":[{"id":"source.homepage","label":"Homepage","url":"https://www.tidio.com/","kind":"primary"},{"id":"source.submitted-page","label":"Submitted page","url":"https://tidio.com/","kind":"primary"},{"id":"source.pricing","label":"Pricing","url":"https://www.tidio.com/pricing","kind":"primary"},{"id":"source.about","label":"About","url":"https://www.tidio.com/about","kind":"primary"},{"id":"source.contact","label":"Contact","url":"https://www.tidio.com/contact","kind":"primary"}],"facts":[{"id":"product.name","label":"Product","value":"Tidio","voice":"verified_fact","confidence":"verified","sourceIds":["source.homepage"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"product.company","label":"Company","value":"Tidio LLC","voice":"verified_fact","confidence":"verified","sourceIds":["source.homepage"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"product.category","label":"Category","value":"Customer Support","voice":"verified_fact","confidence":"verified","sourceIds":["source.about"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.model","label":"Pricing model","value":"freemium","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.starting","label":"Starting price","value":"$0/month","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.has_free_tier","label":"Free tier","value":true,"voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"product.platforms","label":"Platforms","value":"Web, Windows desktop app, macOS desktop app, iOS, Android, REST API, Webhooks, Model Context Protocol (MCP)","voice":"verified_fact","confidence":"verified","sourceIds":["source.homepage"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"product.integrations","label":"Integrations","value":"Shopify, WooCommerce, WordPress, Wix, Squarespace, PrestaShop, Shopware, BigCommerce, Ecwid, Adobe Commerce, OpenCart, Shift4Shop, Facebook Messenger, Instagram, WhatsApp, Email, Zendesk, Zendesk Sell, Salesforce, HubSpot, Pipedrive, Zoho CRM, Agile CRM, Klaviyo, Mailchimp, MailerLite, Omnisend, ActiveCampaign, Brevo, Judge.me, Google Analytics (GA4), Google Tag Manager, Zapier, Joomla, Drupal, Jimdo, Weebly, Site123, Open API and webhooks","voice":"verified_fact","confidence":"verified","sourceIds":["source.homepage"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"product.official_site","label":"Official site","value":"https://www.tidio.com/","voice":"verified_fact","confidence":"verified","sourceIds":["source.homepage"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.free.monthly_price","label":"Free monthly","value":"$0","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.free.yearly_price","label":"Free yearly","value":"$0","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.free.commercial_rights","label":"Free commercial rights","value":"unclear","voice":"verified_fact","confidence":"vendor_claimed","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.free.api_access","label":"Free API access","value":"mentioned","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.starter.monthly_price","label":"Starter monthly","value":"$32.5","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.starter.yearly_price","label":"Starter yearly","value":"$290.04","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.starter.commercial_rights","label":"Starter commercial rights","value":"unclear","voice":"verified_fact","confidence":"vendor_claimed","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.starter.api_access","label":"Starter API access","value":"mentioned","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.growth.monthly_price","label":"Growth monthly","value":"$66","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.growth.yearly_price","label":"Growth yearly","value":"$590.04","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.growth.commercial_rights","label":"Growth commercial rights","value":"unclear","voice":"verified_fact","confidence":"vendor_claimed","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.growth.api_access","label":"Growth API access","value":"mentioned","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.plus.monthly_price","label":"Plus monthly","value":"$360.99","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.plus.yearly_price","label":"Plus yearly","value":"$3600","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.plus.commercial_rights","label":"Plus commercial rights","value":"unclear","voice":"verified_fact","confidence":"vendor_claimed","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.plus.api_access","label":"Plus API access","value":"mentioned","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.premium.monthly_price","label":"Premium monthly","value":"Contact sales","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.premium.yearly_price","label":"Premium yearly","value":"Contact sales","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.premium.commercial_rights","label":"Premium commercial rights","value":"unclear","voice":"verified_fact","confidence":"vendor_claimed","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.premium.api_access","label":"Premium API access","value":"mentioned","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.lyro-ai-agent-add-on.monthly_price","label":"Lyro AI Agent (add-on) monthly","value":"$49.17","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.lyro-ai-agent-add-on.yearly_price","label":"Lyro AI Agent (add-on) yearly","value":"$390","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.lyro-ai-agent-add-on.commercial_rights","label":"Lyro AI Agent (add-on) commercial rights","value":"unclear","voice":"verified_fact","confidence":"vendor_claimed","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.lyro-ai-agent-add-on.api_access","label":"Lyro AI Agent (add-on) API access","value":"mentioned","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.flows-add-on.monthly_price","label":"Flows (add-on) monthly","value":"$32.5","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.flows-add-on.yearly_price","label":"Flows (add-on) yearly","value":"$290.04","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.flows-add-on.commercial_rights","label":"Flows (add-on) commercial rights","value":"unclear","voice":"verified_fact","confidence":"vendor_claimed","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"},{"id":"pricing.flows-add-on.api_access","label":"Flows (add-on) API access","value":"mentioned","voice":"verified_fact","confidence":"verified","sourceIds":["source.pricing"],"verifiedAt":"2026-08-22T03:06:55.892Z"}],"conflicts":[],"pricing":{"model":"freemium","startingPrice":"$0/month","hasFreeTier":true,"tiers":[{"id":"free","name":"Free","monthlyPrice":"$0","yearlyPrice":"$0","effectiveMonthly":"$0","computedDiscountPercent":null,"claimedDiscountPercent":null,"credits":null,"minutes":null,"commercialRights":"unclear","apiAccess":"mentioned","rollover":"unclear","seats":"10 seats","features":["50 billable conversations","10 seats","Live chat and ticketing","First 50 Lyro AI Agent conversations free (lifetime)","First 100 Flows visitors reached free","Basic analytics","Basic widget customization","Desktop and mobile app"]},{"id":"starter","name":"Starter","monthlyPrice":"$32.5","yearlyPrice":"$290.04","effectiveMonthly":"$24.17","computedDiscountPercent":26,"claimedDiscountPercent":null,"credits":null,"minutes":null,"commercialRights":"unclear","apiAccess":"mentioned","rollover":"unclear","seats":null,"features":["100 billable conversations","7-day free trial","50 Lyro AI Agent conversations (one-off)","100 Flows visitors reached","Live chat","Ticketing","Live visitors list","Operating hours","Basic analytics","Live chat channels"]},{"id":"growth","name":"Growth","monthlyPrice":"$66","yearlyPrice":"$590.04","effectiveMonthly":"$49.17","computedDiscountPercent":26,"claimedDiscountPercent":null,"credits":null,"minutes":null,"commercialRights":"unclear","apiAccess":"mentioned","rollover":"unclear","seats":null,"features":["From 250 billable conversations","7-day free trial","Everything in Starter","Advanced analytics","User permissions","Automatic chat assignment","Automatic reply","Live typing preview","Viewed pages history","Macros"]},{"id":"plus","name":"Plus","monthlyPrice":"$360.99","yearlyPrice":"$3600","effectiveMonthly":"$300","computedDiscountPercent":17,"claimedDiscountPercent":null,"credits":null,"minutes":null,"commercialRights":"unclear","apiAccess":"mentioned","rollover":"unclear","seats":null,"features":["Starts at $300/mo. + monthly usage","Custom billable conversations","Everything in Growth","Premium support","Dedicated Success Manager","Discounted usage rates","Departments","Multiproject","Custom branding","Ticketing automations","Live chat support","Open API"]},{"id":"premium","name":"Premium","monthlyPrice":"Contact sales","yearlyPrice":"Contact sales","effectiveMonthly":null,"computedDiscountPercent":null,"claimedDiscountPercent":null,"credits":null,"minutes":null,"commercialRights":"unclear","apiAccess":"mentioned","rollover":"unclear","seats":null,"features":["Custom billable conversations","Everything in Plus","Guaranteed 50% Lyro AI resolution rate","Pay-per-resolution billing","Mobile SDK","AI insights","CSAT","Super admin role","Custom analytics","Advanced Copilot","Security services","Lyro AI as managed service"]},{"id":"lyro-ai-agent-add-on","name":"Lyro AI Agent (add-on)","monthlyPrice":"$49.17","yearlyPrice":"$390","effectiveMonthly":"$32.5","computedDiscountPercent":34,"claimedDiscountPercent":null,"credits":null,"minutes":null,"commercialRights":"unclear","apiAccess":"mentioned","rollover":"unclear","seats":null,"features":["Starts at $32.50/mo. from 50 Lyro AI conversations","7-day free trial","Human handoff","Customizable communication style","Knowledge-based responses","Available as stand-alone"]},{"id":"flows-add-on","name":"Flows (add-on)","monthlyPrice":"$32.5","yearlyPrice":"$290.04","effectiveMonthly":"$24.17","computedDiscountPercent":26,"claimedDiscountPercent":null,"credits":null,"minutes":null,"commercialRights":"unclear","apiAccess":"mentioned","rollover":"unclear","seats":null,"features":["Starts at $24.17/mo.","7-day free trial","Collect data","Quote request","Handle missed conversations","Available as stand-alone"]}]},"history":[{"id":"pricing.starting","from":null,"to":"$0/month","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.free.monthly_price","from":null,"to":"$0","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.free.yearly_price","from":null,"to":"$0","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.free.commercial_rights","from":null,"to":"unclear","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.starter.monthly_price","from":null,"to":"$32.5","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.starter.yearly_price","from":null,"to":"$290.04","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.starter.commercial_rights","from":null,"to":"unclear","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.growth.monthly_price","from":null,"to":"$66","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.growth.yearly_price","from":null,"to":"$590.04","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.growth.commercial_rights","from":null,"to":"unclear","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.plus.monthly_price","from":null,"to":"$360.99","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.plus.yearly_price","from":null,"to":"$3600","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.plus.commercial_rights","from":null,"to":"unclear","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.premium.monthly_price","from":null,"to":"Contact sales","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.premium.yearly_price","from":null,"to":"Contact sales","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.premium.commercial_rights","from":null,"to":"unclear","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.lyro-ai-agent-add-on.monthly_price","from":null,"to":"$49.17","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.lyro-ai-agent-add-on.yearly_price","from":null,"to":"$390","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.lyro-ai-agent-add-on.commercial_rights","from":null,"to":"unclear","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.flows-add-on.monthly_price","from":null,"to":"$32.5","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.flows-add-on.yearly_price","from":null,"to":"$290.04","at":"2026-08-22T03:06:55.893Z"},{"id":"pricing.flows-add-on.commercial_rights","from":null,"to":"unclear","at":"2026-08-22T03:06:55.893Z"}],"alternatives":[{"name":"Sendbird","slug":"sendbird","url":"https://citeware.io/products/sendbird"},{"name":"LiveChat","slug":"livechat","url":"https://citeware.io/products/livechat"},{"name":"Synthflow","slug":"synthflow","url":"https://citeware.io/products/synthflow"}]}