LiveChat

Day-to-day work in LiveChat begins with traffic tracking, where agents see who is browsing, which page a visitor is reading, and which saved customer segment that visitor matches. Agents working in LiveChat lean on canned responses, private canned responses, canned response suggestions, file sharing, chat tagging, transfers, and chat takeover to keep queues moving. Supervisors configure smart or manual chat routing in LiveChat, add routing rules based on URL or geolocation, and enable the work scheduler on the Business plan so shift handovers stay clean.

The AI layer in LiveChat is branded Text Intelligence and bundles a Copilot AI Assistant that answers agent questions about LiveChat, reply suggestions drawn from imported knowledge sources, chat summaries, one-click tag suggestions, text enhancement for rephrasing and grammar, Insights that surface frequent topics, and sentiment analysis marked as early access. Full conversational automation is not native to LiveChat: the LiveChat pricing page routes buyers to ChatBot.com as an add-on and prices that add-on from $52 per month billed annually.

Packaging for LiveChat is per person across four plans. The LiveChat pricing table lists Starter at $19 per person per month billed annually or $25 billed monthly, Team at $49 annually or $59 monthly, Business at $79 annually or $89 monthly, and an Enterprise tier quoted only through a sales call. Starter accounts on LiveChat track up to 100 visitors with one recurring campaign, 60-day chat history, and basic widget customization; Team raises LiveChat tracking to 400 visitors with unlimited campaigns, unlimited chat history, full widget customization, and basic reporting; Business raises LiveChat tracking to 1,000 visitors and adds staffing prediction, agent performance, advanced and on-demand reporting, plus SMS and Apple Messages for Business.

LiveChat publishes no permanently free plan. Instead the LiveChat homepage and pricing page both advertise a 14-day free trial with no credit card required behind a "Sign up free" button, after which a paid plan is required. Buyers should note a conflict between the vendor's own pages: the LiveChat homepage says "Starts from $19 monthly" while the LiveChat pricing table shows $19 only under the annual toggle and $25 under the monthly toggle.

Governance features in LiveChat are concentrated in the custom-quoted Enterprise tier, which lists single sign-on, HIPAA compliance, a white label chat widget, dedicated onboarding, software engineer support, alternative payment terms, professional services, and service level agreements. Smaller LiveChat accounts therefore go without SSO and HIPAA coverage that some regulated buyers treat as mandatory. Several channels are also add-ons rather than core: the LiveChat pricing page marks WhatsApp, Instagram, X (Twitter), and email as "available in the marketplace".

Against broad help desk suites, LiveChat is deliberately narrow and depends on sibling Text products to round out a stack, with HelpDesk.com handling ticketing, KnowledgeBase handling self-service, and ChatBot.com handling automated deflection. Teams that mainly want a fast, well-instrumented website chat channel usually find LiveChat easier to deploy than a full ticketing platform, while teams that need email queues, SLAs, and a public knowledge base in one subscription will end up buying more than LiveChat alone.

LiveChat is a good fit for online stores and B2B sites where conversations influence purchase decisions, because the LiveChat reporting set includes a sales tracker, achieved goals, campaign conversion, chat engagement, chat satisfaction, staffing prediction, and website traffic. Teams evaluating LiveChat should size the visitor tracking cap and the channel list against their traffic before choosing a plan, since those two limits drive most upgrade decisions on LiveChat.