Outreach

The named agents are the practical core of the Outreach platform. Omni Agent is a universal conversational agent that answers questions and takes action across accounts, opportunities, prospects, and meetings from the web app, mobile, or Slack. Research Agent blends conversation data, first-party engagement data, and third-party public data into account signals, Revenue Agent identifies high-intent accounts and sources fresh contacts, Personalization Agent turns that research into messaging, Deal Agent recommends opportunity field updates from call and meeting signals, and Meeting Prep Agent assembles a pre-meeting brief covering account history, participants, open opportunities, and suggested talking points. Outreach lists Reply Agent as coming soon rather than generally available.

A working day inside Outreach usually starts with a prioritized queue rather than a blank CRM record. A rep opens an agent-generated account brief, works a multi-channel sequence, and dials through the Outreach Voice integrated dialer while real-time transcription, action item detection, and sentiment analysis capture the conversation. Managers approach the same data from the other side through AI Coach Cards with automated scoring, playlists, live coaching content cards, and the AI Topics Explorer, which surfaces patterns such as competitor mentions across many recorded conversations at once.

Outreach sells four Amplify packages and publishes no list price for any of them. Amplify Essentials centers on conversation intelligence and coaching with 10,000 AI credits, Amplify Core targets pipeline creation and sequencing with 25,000 credits, Amplify Plus is marked Most Popular with 50,000 credits, and Amplify Pro adds the full forecasting suite, scenario planning, territory management, multi-currency parallel forecasts, and advanced managed services with 100,000 credits. Technical ceilings scale with the tier inside Outreach: 250,000 API calls, 5 custom objects, and 500 MB of knowledge storage on Essentials and Core, 500,000 calls, 10 custom objects, and 750 MB on Plus, and 1,000,000 calls, 20 custom objects, and 1,500 MB on Pro.

Outreach explains the commercial model as a combination of seat-based platform access and consumption-based usage measured in AI credits, where each discrete AI action such as generating a personalized message or completing an individual search deducts a predefined credit amount. The Outreach FAQ confirms that additional credit packs can be purchased at any time and lists Data Sharing, Connectors, Additional Instances, and Listener Licenses as available add-ons. Further down the same Outreach pricing page a banner reads "Per user pricing. No platform fees. Support included," which sits awkwardly beside the seat-plus-consumption description above; both statements are published by Outreach and neither is retracted.

Buyers should plan around the gates Outreach draws between packages. Outreach withholds AI Forecast Projection, the Scenario Planner, forecast rollups, forecast trends, and self-service forecast configuration until Amplify Pro, keeps multi-channel sequencing out of Amplify Essentials, and leaves Revenue Agent and Personalization Agent off the Essentials capability list. Coaching artifacts such as AI Coach Cards and live content cards are absent from Amplify Core, so a team that wants both pipeline generation and coaching is steered toward Amplify Plus.

Against peers in the same buying cycle, Outreach publishes its own comparison pages for Gong, Salesloft, and Clari, which signals where the platform expects to be shortlisted: conversation intelligence, sales engagement, and forecasting respectively. The Outreach argument is consolidation rather than point strength, and the Amplitude story on the Outreach site claims a reduction from five platforms to one with over $600K per year in tech spend saved. Teams that only need call recording or only need a forecast roll-up will find Outreach heavier than a single-purpose tool.

Outreach backs the platform with enterprise-grade encryption, SSO, role-based access controls, configurable agent governance with audit trails for every agent action, and adherence to the EU-U.S., Swiss-U.S., and UK extension Data Privacy Framework principles as described in the Outreach privacy statement. Onboarding is not self-serve: Outreach sells professional services packages ranging from self-serve to full implementation and training with forward-deployed engineers, and existing customers are told to contact their Outreach account executive to move onto the Amplify packages.